Remi91 takes your privacy seriously. By using our platform, you agree to the terms outlined in this Privacy Policy. This policy explains what information we collect, why we collect it, how we store and protect it, and what rights you have. If you have any questions after reading this policy, please contact our support team.
Remi91 believes privacy is not optional — it is a fundamental right. That is why we take the utmost care in how we collect and use your information. Our Privacy Policy is always built to meet international data protection standards.
01 What Information We Collect
1.1 Information you provide directly
When you register on remi91 or use our services, we collect the following information:
- Identity-related information: Full name, date of birth, nationality
- Contact information: Email address, phone number, current address
- Identity verification information: National ID number, passport information (KYC process)
- Financial Information: Payment methods, transaction history (card numbers not fully stored)
- Account Information: Username, password (encrypted)
1.2 Automatically collected information
Some information is collected automatically while you use our platform:
- Device information: IP address, browser type, operating system, device model
- Browsing information: Page visits, click patterns, session duration, referrer URL
- Cookies: Session cookies, preference cookies, analytics cookies (see details below)
- Game Data: Game history, betting records, wins and losses
1.3 Information from third parties
In some cases, we may receive information from third parties such as payment processors, identity verification services, and game providers. This information is used to confirm your transactions, prevent fraud, and improve the quality of our services.
02 How We Use Your Information
Remi91 uses your information for the following purposes:
2.1 Service delivery & account management
- Creating, managing, and securing your account
- Processing deposits & withdrawals and maintaining transaction records
- Delivering game results, bonuses, and promotions
- Saving your preferences and settings
2.2 Communication & customer support
- Responding to your questions and resolving issues
- Sending important updates, security alerts, and notifications of changes to our terms
- Special offers, bonuses and promotional emails (you can opt out)
2.3 Security & fraud prevention
- Detecting suspicious activity and preventing fraud
- Detecting multiple accounts, bonus abuse, and money laundering
- Compliance with legal obligations and cooperation with regulatory authorities
2.4 Platform improvement & analytics
- Monitoring website performance and resolving technical issues
- Analyzing user behavior to improve our service
- Deciding on new features and games to add
03 Information sharing & third parties
Remi91 is committed to protecting your privacy. However, we may share your information with third parties in the following circumstances:
3.1 Service Providers
We work with trusted third parties who help us operate our services:
- Payment processor: For processing deposits & withdrawals
- Game Providers: For managing games and verifying results
- KYC Services: For identity verification and fraud prevention
- Hosting & cloud services: For data retention & server management
All such parties are bound by strict confidentiality agreements and may only use your information for the specific purpose for which it was shared.
3.2 Legal Obligations
We may be required to disclose your information to comply with legal obligations, court orders, or requests from regulatory authorities. We may also cooperate with law enforcement agencies to prevent fraud, money laundering, or other illegal activities.
3.3 Business Transfers
If remi91 undergoes a merger, acquisition, or asset sale, your information may be transferred to the new owner. In this case, we will notify you in advance and the new owner must comply with this privacy policy.
04 Data retention & security
4.1 Data Security Measures
Remi91 uses industry-standard technology to keep your information secure:
- 256-bit SSL Encryption: All data transmission is encrypted
- Secure servers: Data stored in ISO-certified data centers
- Firewall & intrusion detection: Protection from cyber attacks
- Two-factor authentication (2FA): To enhance account security
- Regular security audits: Third-party security expert verification
4.2 Data Retention Period
We retain your information for as long as your account remains active and as needed to provide our services. After account closure, certain data (such as tax records and fraud investigation records) may be retained for up to 5-7 years due to legal obligations. Once this period expires, all data is securely deleted.
4.3 Your Responsibilities
Data protection is your responsibility too. Never share your password with anyone, avoid weak passwords, and always use a secure internet connection. Report any suspicious activity to us immediately.
05 Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored in your browser when you visit our website. They help us remember your preferences, maintain your login session, and improve your overall site experience.
5.2 Cookies We Use
| Cookie Type | Purpose | Term |
|---|---|---|
| Login sessions, security verification, ensuring site functionality (site won't work without these) | Until session ends | |
| Visitor count, page views, click tracking — used for site improvement (no personal information collected) | 1-2 years | |
| Saving language, theme, and layout preferences so you don't need to reset them | 6–12 Months |
5.3 Managing Cookies
You can block or delete cookies at any time through your browser settings. Keep in mind that blocking essential cookies will prevent remi91 from functioning properly. Blocking analytics or preference cookies may limit certain features, but you will still be able to use the core service.
06 Your Privacy Rights
Remi91 recognizes that you have full control over your personal information. You have the following rights:
6.1 Right to Access Your Data
You can request at any time to know what information we hold about you. We will provide a full copy of your data within 14 business days.
6.2 Right to Correct Your Data
If any of your stored information is incorrect or outdated, you can request a correction. You can also update many details yourself directly from your account settings.
6.3 Right to Delete Your Data
You may request the deletion of your account and all associated data. However, certain records (such as transaction history) may be required to be retained for a specified period due to legal obligations.
6.4 Right to Data Portability
You can request a copy of the information you have provided in a machine-readable format (such as JSON or CSV) for transfer to another platform.
6.5 Opt-Out of Marketing
You can unsubscribe from promotional emails at any time. Every marketing email will include an "Unsubscribe" link at the bottom. However, you will still receive important account-related emails, such as password resets and transaction confirmations.
07 Children's privacy
Remi91 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has used our services or provided personal data, we will immediately suspend the account and delete all associated information.
If you are a parent or guardian and believe a minor has provided information on our platform, please notify us immediately. We will take prompt action.
08 Privacy Policy Changes
Remi91 may update this Privacy Policy from time to time to reflect changes in laws, technology, or business requirements. If any significant changes are made, we will notify you by email or through a notice on the website.
If you continue using our service after changes, we assume you accept the new policy. We recommend checking this page regularly.
09 Get in touch
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We always take privacy-related issues seriously and are committed to resolving them quickly.
Data Protection Team:
Email: [email protected] (Subject: Privacy Inquiry)
Live chat: available 24/7
Response time: typically within 24-48 hours
Your privacy is our commitment. We always strive to honor the trust you place in us. Thank you for choosing remi91.