Welcome to remi91. By using this website and its services, you agree to these Terms and Conditions. Please read these terms carefully before registering or using any service. If you do not agree with these terms, please refrain from using our platform.
Remi91 is an online gaming and betting platform designed for Bangladesh players. We provide slots, live casino, bingo, sports betting, and other gaming services. These Terms and Conditions form a legal agreement between you and remi91. When you use our services, these terms automatically apply.
1. General Terms and Conditions
1.1 Platform Eligibility
To use the remi91 platform, you must 18 years or older years old. We strictly prohibit gaming for minors. The age and identity you provide during registration must be true and accurate. Providing false information may result in permanent account suspension and forfeiture of any winnings.
If you are not a Bangladesh resident and online gaming is prohibited in your country, do not use remi91. Each user is responsible for complying with their country's laws. remi91 is not liable for any legal violations.
1.2 Account Register
When registering at remi91, you must provide accurate personal information, including your full name, email address, phone number, and date of birth. Each person is Only one account permitted. Creating multiple accounts is prohibited and will be considered fraudulent activity. If we suspect someone is operating multiple accounts, we reserve the right to suspend all accounts and forfeit any winnings.
Your account security is entirely your responsibility. Never share your login details with anyone. All activities from your account will be considered yours, even if your password is stolen. If you notice suspicious activity, contact our support team immediately.
1.3 Identity Verification (KYC)
To secure financial transactions and prevent fraud, remi91 follows a "Know Your Customer" (KYC) process. When you request your first withdrawal or exceed a certain amount, we may ask for documents to verify your identity. This may include a national ID card, passport, driver's license, or utility bill.
Failure to submit KYC documents may delay or suspend your withdrawal. We typically complete document verification within 24-48 hours. All submitted information is kept strictly confidential and is used in accordance with our Privacy Policy as per.
2. Payment and Transaction Policy
2.1 Deposits
At remi91, Bangladesh players can deposit via mobile banking, bank transfer, and e-wallets. The minimum deposit amount is 100 BDT and maximum amounts vary by payment method. Deposits are typically processed instantly, but may be delayed in some cases due to your bank or payment provider.
Any account you deposit from must be in your own name. Payments from third-party accounts are not accepted and such transactions will be reversed. remi91 does not charge for deposits, but your payment provider may.
2.2 Withdrawals
To withdraw your winnings, you can request a withdrawal. The minimum withdrawal amount is 500 BDT. Withdrawals are typically processed within 24-72 hours, but may take longer due to KYC verification or additional security checks. Withdrawals can only be made to the payment method you used when depositing.
2.3 Bonus and Promotion Terms
Remi91 regularly offers various bonuses and promotions, including welcome bonuses, deposit bonuses, free spins, and cashback. Each bonus has specific terms that must be met. To withdraw a bonus, you typically need to Wagering requirement must be met, which may be 20-40 times the bonus amount.
If you abuse bonuses or engage in fraudulent activity, your bonus and associated winnings will be forfeited and your account may be suspended. A welcome bonus can only be claimed once per account. Read the detailed page for each promotion for bonus terms.
3. Gaming and Betting Policy
3.1 Fair Gaming
Remi91 is committed to fair and random games. We only use games from licensed and verified providers who use Random Number Generator (RNG) technology. Every game outcome is completely random and cannot be manipulated by any party.
We regularly have third-party auditors test the fairness of our games. If you notice any irregularities in a game or have questions about results, report them to our support team immediately.
3.2 Prohibited Activities
The following activities are strictly prohibited and may result in account suspension and legal action:
- Creating or operating multiple accounts
- Using any kind of bot, script, or automation tool
- Collecting bonuses through fraudulent means
- Manipulating game results or exploiting any bugs
- Using third-party payment methods or money laundering
- Colluding with other players to commit fraud or cheating
3.3 Betting Limits
You can set daily, weekly, or monthly deposit limits on your account to ensure financial security and responsible gaming. Limits take up to 24 hours to take effect after setting. If you want to take a break from gaming, you can use our self-exclusion or time-out features.
4. Liability and Disclaimers
4.1 remi91's Liability Limits
Remi91 provides its services on an "as is" basis. We make every effort to keep the platform available and error-free, but we are not responsible for technical issues, server downtime, or third-party service disruptions. If a game is interrupted due to technical problems, we will attempt to refund or compensate affected players.
Remi91 is not liable for indirect, incidental, or consequential damages such as data loss, lost profits, or business losses. Our maximum liability shall equal the total amount you deposited at remi91 in the past 3 months.
4.2 User Responsibility
Each player is fully responsible for their own gaming activities. If you experience financial problems, addiction, or other negative effects, please use our responsible gaming tools and seek professional help if needed. remi91 is not liable for any personal or financial harm resulting from your gaming activities.
5. Changes to Terms
Remi91 reserves the right to modify or update these Terms and Conditions at any time. If there are significant changes, we will notify players via email or website notice. If you continue using the platform after changes, we will assume you have accepted the new terms.
You are responsible for regularly checking this page and staying informed of the latest terms. If you have any questions about the terms, contact our support team.
6. Account Suspension and Closure
6.1 Account Closure by Player
You can request to close your account at any time by contacting support. Before closing, ensure all pending withdrawals are completed and there are no unsettled bets. Unused bonuses will be forfeited when your account is closed. Your account will be closed within 7 business days of your request.
6.2 Account Suspension by remi91
Remi91 reserves the right to suspend any account temporarily or permanently in the following situations:
- Violation of these Terms and Conditions
- Fraudulent or illegal activities
- Operating multiple accounts
- Providing false information or fake documents
- Bonus abuse or system exploitation
- Harassing or abusing other players
When an account is suspended, all pending bets will be cancelled and unused bonuses will be forfeited. However, if not suspended for legal reasons, your original deposit will be refunded.
7. Dispute Resolution
If a dispute arises between you and remi91, contact our customer support team first. We typically begin investigating complaints within 48 hours and attempt to resolve them within 7 business days. If you are not satisfied with our decision, you can complain to a third-party mediator or relevant regulator.
8. Contact and Support
If you have any questions or concerns about these Terms and Conditions, contact our customer support team. We provide 24/7 support via live chat, email, and phone. Our team is ready to help in both Bengali and English.
Your feedback and suggestions are important to us. If you have suggestions for improving our services, please email us. We continuously improve our platform and value player feedback.